General > M&R
Starlight on System Mode Screen
Racer Tees:
--- Quote from: 244 on May 06, 2017, 04:51:25 PM ---
--- Quote from: Racer Tees on May 06, 2017, 03:31:57 PM ---
--- Quote from: 244 on May 06, 2017, 12:54:45 AM ---
--- Quote from: Racer Tees on May 05, 2017, 06:36:00 PM ---No one could have pushed any buttons. I was the last one here last night and the first one in the morning. Plus I'm the only one that exposes screens and there is only one other person in the shop.
When you click main menu it just runs me through a bunch of other menus. I'm lost here. Doesn't help that since I moved last fall I can't find the manuals.
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all you have to do is register on store.mrprint and then register your serial number for any M&R equipment and you can download any manual for your equipment
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Downloaded the manual and it was not helpful at all. I called on Friday and was told all the techs were on calls and would call me back and haven't gotten a response. I'm at a total loss here and without this back up we are in rough shape for next week.
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all of our calls are recorded so send me via pm what number you called from and I will have it investigated immediately.also send me a phone via pm and I will call tomorrow which is Sunday here with instructions on how to get out of setup mode.
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I won't be available tomorrow, but Monday will work. I will shoot you an email. Thanks!
Racer Tees:
Thanks Rich. Your guys got a hold of me yesterday and we got everything fixed up. Looks like somehow it lost the program.
Thanks again for the quick help!
Dottonedan:
--- Quote from: Racer Tees on May 09, 2017, 09:07:58 PM ---Thanks Rich. Your guys got a hold of me yesterday and we got everything fixed up. Looks like somehow it lost the program.
Thanks again for the quick help!
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Typically anytime the program is kicked off line maybe due to a quick flick of a power outage/surge, you can lose the settings in most programing (unless, perhaps) you were to have a power surge protector in place. The OFF and ON of power shouldn't normally do that alone.
kingscreen:
What was the fix?
It would be helpful for solutions to be posted on the forum for others to reference.
Racer Tees:
M&R supplied me with the program and I had to load it from the back of the panel. Easy fix but you will have to contact them.
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