Here is a what would you do?

[Shawn (EIP)]

Ever have a supplier try to charge you for a sample? Had a sales rep give me IC samples of gitters and stuff from time to time for free then they let her go and so did my free IC pint samples lol. Samples are samples and free!

[Socalfmf]

Dan...after we used it I spoke with the Sales Rep and told him is was crap...I told him I was tossing it so my printers did not get it mixed with the other inks....that was back in February...now it is Nov and they are saying pay up....Then I ask the girl on the other end to have the sales rep call me and he will not...she said she spoke with him and he said charge them...

I am waiting to see if he has the professionalism to call me and work through this....but I highly doubt it due to his past history....

we will see

[Screened Gear]

Someone I'm me who this is. I don,t want this to happen.

[Nation03]

Don't pay it and then send HIM a bill for wasting your time! Guy would probably sh!t himself.

[Printficient]

Sam,
I stand by what I said.  I have tried to call you over the months and left messages.  No return call from you.  We have talked in the past about this and that.  If you did not like the ink then you do not have to pay for it.  When you ordered it I said try it for 30 days if you like it pay for it if not then don't.  What we have here is a failure to communicate between departments in the office and me and Sam.

I apologize and will take care of this post haste.
I am however hurt that you automatically thought the worst.
Homer,
email me the particulars and I will handle it.

[Shawn (EIP)]

[Printficient]

lol

[mk162]

I have to be honest, and maybe it's because sonny is local, but he's always made things right when there is a problem.  That's more than I can say about some of my blanks vendors.

[whitewater]

dude....now thats funny!

[mooseman]

it is necessary for the vendor to make clear in no uncertain terms what they expect for the product & services they deliver to a perspective customer.
Usually this is done with a contract or something called a sales order that defines expectations . without hard details a vendor has absolutely no recourse for recovery. When you are in business you are expected to conduct busniess in a business like manner and as expected in the norm of fair trade. try it and pay me if you like it doesn't cover it.
I know it happens all the time but that doesn't make it stick.

mooseman 

[tpitman]

LMAO. This is a keeper. Thanks, Shawn.

[Homer]

Shawn wins.  .freakin awesome. . .Sonny, I used up the product and then paid for it, we're cool....

[alan802]

Interesting thread, love the gif though, haven't seen that one. 

[SkylinePrints]

I have to be honest, and maybe it's because sonny is local, but he's always made things right when there is a problem.  That's more than I can say about some of my blanks vendors.

it does sound like there was a major break down in communications.  i will have to agree with brad though.  anytime i've had an issue Sonny has taken care of it.  i have tried several products from him.  some i like, some i didnt but always in the end, he stands by what he has told me.  if the home office gets something wrong, Sonny took care of that too. 

Like Brad, i too have some other companies I wish took care of me the way they should.  Carnival Cruise lines is one at the top of my list.

[Homer]

Nathan -how was your cruise by the way?