Here is a what would you do?

[Socalfmf]

Ok...so you all know me and you know I like what I like...we have been using NuWhite from Wilflex for years...so along comes a sales guys saying hey try mine....I shoot him down left and right but after being persistent...I break down and say fine I will try it....well that was about a year ago and now all of a sudden I am getting a bill for the ink...I was told if I did not like it, don't pay for it...I used it two times  (well ok not me but my printer) he told me he had longer flash time, not as good of coverage, had to stir the living daylights out of it ect...

So what you would do?  Pay it?  fight with them? call them out on the boards?  what actions would you take?

Sam

[Denis Kolar]

Did you talk to him/her after you got the bill?
That might be the first step.

[Socalfmf]

we have talked to him and the company many times...

Sam

[Denis Kolar]

Just send the ink back and forget about it.
If they are persistent, let us know so we do not deal with them.

Boards can be a bad place too........

[Fresh Baked Printing]

Probably will get a ton of legal advice but without an original bill of sale, how can they make you pay?

[Socalfmf]

we chucked it  because we did not want it around and get mixed in with anything else...we never really used it...

we will see what they say...

Sam

[DanK]

My very first impression was that you got a "sample" of the ink.  That sample should be free.  We have people drop off free samples all the time (we like to test - so when time permits, we try every sample that comes through) and that's what they are, free samples.  If you purchased it from him, that is a different story, but it seems to me that you should just call the sales rep that came by, tell him you were not satisfied with the samples and you're going to stick with your current ink, tell him about the bill and ask him to talk to accounting and get rid of it, but unless you agreed to purchase it, then don't pay them for it...

[Shanarchy]

First steps, which it seems like you already took, call the sales rep and call the credit manager. Tell them both it was a sample which you do not like the quality of. Otherwise, you would be using their ink. Ask them to please take care of this invoice, as you never ordered it.

If they give you a hassle, let them know that you are not going to pay for it either way, but will share this experience with all the printers on all of the forums you frequent if they want to play the other way.

[Socalfmf]

Ok..so I have spoken with the rep and the girl trying to collect the $$...again I said I would try it....but as you guys know I like what I like and what I like works....we used it on two jobs and both of those jobs were returned do to poor ink on the shirts...and now they are busting my stones over 58 bucks?  really?  there is a reason the ink is 58 bucks a gallon...

[Homer]

If you want me to use your ink - I need to try it on YOUR DIME, if it is as good as you say it is -I will use it, meaning more SALES for you by GIVING me a free sample quart, gallon, whatever. . if it sucks - thanks anyway, I will gladly ship it back. Every ink manufacturer has "free" samples. . .  Obviously the ink didn't work for your shop so you are not using it, right? Thanks for letting me try it out. . .


by the way, I would say piss off for sending me a bill a YEAR after the fact. . .That ink company should chalk that up to not being ORGANIZED and sending out a bill after 30 days. . .just sayin. . .

[inkman996]

Sam i know who you are talking about and we are going through the same thing. In our case we were given samples we did not even ask for and yet being charged this was a year ago. The two gallons of chems are still sitting on a shelf untouched. Personally I am not even wasting my time to repack and ship unless a call tag is sent. The sample we did ask for was used and paid for.

[Socalfmf]

MIke

I think we all know...and we all know his ways....we will see what road I go down...

[Homer]

we were given samples we did not even ask for

that happened to me too with Xenon, I got a gallon of degreaser and something else??? when I ordered some ink way long ago. . .I thought it was a "hey, try this out" but I got billed for it. . it worked, I used it so I didn't say anything but I don't use a straight degreaser so it was kind of a "wtf is this". . I do appreciate the thought sometimes. . .if I don't get billed for it that is. . .

[DanK]

Sounds like you guys have a shady sales rep.  If you're buying other stuff from them you may want to find a different supplier.  Shady reps mean other shady things are likely going to happen, like trying to charge a regular customer for a sample a year later isn't already enough.

We recently started buying products from a company in SoCal called Dynamic.  If anyone is interested I can share their info, but they have been super helpful, forthright, honest, and really no issues whatsoever so far...

[Dottonedan]

One one side, it sounds like those "deal" where you get to try something for free for 30-60 days and if you don't like it, it's free and billing begins after the time is up without notification or reminder. Like Magazines.  Free 1 month subscription. Just provide your credit card details etc. Then you get the bill later (because you didn't go through the proper steps to say you didn't like it or don't want it.

If you held onto that for a year...or tossed it out (but didn't tell anyone), From their perspective, who's to say you didn't use it all?  No communication for a year (from either side) is like having your cake and eating it too.  try it,  use it all...and never mention it again and you got a free bucket of ink. The flip isde of that is, it doesn't make sense. If it were that good, then you might have bought more.


On another hand, as everyone said, He sent it and should have been taken as a "free sample". The kicker here, that  (just going by what Sam has said thus far), that it was not offered up that way. As I read it, The Ink Co rep said use it...and it you don't like it, don't pay for it.  (indicating that they are expecting some feedback as to his experiences with it. It's free if you tell us you don't like it. Since it's been a while, (nearly a year), that is not within reason. I would think then, you are obligatted to (at some reasonable time after getting it), inform them that you don't want it or don't like it. I didn't read that here yet. I read, "after a year, they billed you and THEN you tell them that you didn't like it." 

To say "...I was told if I did not like it, don't pay for it..."  is a different circumstance from "Here is a free sample. Let us know if you like it."
My guess is that since they may not have heard back from you for nearly a year, ...that you apparently used it ...and liked it well enough to finish it, so here is a bill.

I could be wrong and I'm sure that we still have more precise details that have been let out, like maybe Sam did tell them that way early on...and still got billed. That would be wrong.

Just say'n.