Opportunity is missed by most people because it is dressed in overalls and looks like work. - Thomas Edison
Thanks Andy, I was starting to rant/ramble a bit in my response to them, which I have not sent yet, because I like to mellow out a little then revisit... I just sent a quick note asking if their printing project was something we could do for them... if I can somehow not alienate them and regain the work, I'd be OK with that... I like the idea of sending that short and sweet note if they respond otherwise...Steve
#2 - You'll never get the customer back if you be a dick about giving them the art files they request. If you are good about it they at least had a positive last transaction with you and maybe they'll come back. I'm always quick to mention to customers the ol' jpg trick from other printers if we're on the receiving end of unusable "artwork" from their former supplier.