ROQ service and reliability? Would you buy again?

[ffokazak]

M&R even stands behind presses and machinery that we bought used, out of warranty.

I have called on holidays and been walked through issues with our old Challenger I press before. As well as our Challenger III. No charge. 

I always get the impression that ROQ is viewed as invincible, parts won't break etc. Eventually ever component can+will fail.

I guess the question is with such a small sampling of 2-3 year old ROQ's out there, has the service been proven yet... Ryonet has been good about fixing orders, wrong supplies shipped etc, so I'm not saying they won't provide it... Its a question of if they will when these initial presses are out there for a few million prints past their warranties end.

[TCT]

I guess the question is with such a small sampling of 2-3 year old ROQ's out there, has the service been proven yet... Ryonet has been good about fixing orders, wrong supplies shipped etc, so I'm not saying they won't provide it... Its a question of if they will when these initial presses are out there for a few million prints past their warranties end.

I have been in Portugal where the machines have been around for over 30 years. There has to be hundreds of those machines in Portugal. They have(may changed since I have been there) 1 "official" tech in Portugal and he said he spent over 85% of his time in the factory. The machines don't break. It was echoed by all the shop/factory owners I met. A small shop there had probably 8 autos.

[ffokazak]

Surely after 30 years some air cylinders or something would have worn out... Nothing lasts forever.

Same can be said for Big Blue. I have seen some old, formulas that had been going strong for countless tens of millions of prints.

Not bashing ROQ at all, more about service.  How many CPU's for a custom built 16 colour oval are in the USA... What if you have a power surge and at no fault of the manufacturer the power supply is cooked? 

[ebscreen]

M&R even stands behind presses and machinery that we bought used, out of warranty.

I have called on holidays and been walked through issues with our old Challenger I press before. As well as our Challenger III. No charge. 

I always get the impression that ROQ is viewed as invincible, parts won't break etc. Eventually ever component can+will fail.

I guess the question is with such a small sampling of 2-3 year old ROQ's out there, has the service been proven yet... Ryonet has been good about fixing orders, wrong supplies shipped etc, so I'm not saying they won't provide it... Its a question of if they will when these initial presses are out there for a few million prints past their warranties end.

Eh, I don't know that everyone has had your experience with older equipment. I can probably find posts on here where the answer
from M&R was "that's an outdated piece of equipment, buy our new model". Indeed getting a manual for a 2008 machine
was met with derision.

When I've called M&R support at 3PM pst I get a guy who sounds like he woke up from a nap telling me no one is there call back tomorrow.
Maybe I have the wrong number.

Surely after 30 years some air cylinders or something would have worn out... Nothing lasts forever.

Sa
me can be said for Big Blue. I have seen some old, formulas that had been going strong for countless tens of millions of prints.
Not bashing ROQ at all, more about service.  How many CPU's for a custom built 16 colour oval are in the USA... What if you have a power surge and at no fault of the manufacturer the power supply is cooked? 

FWIW on my MHMs I have YET to have an air cylinder go out. I know it's crazy but it's the truth. Early 2000 machines with millions and millions of
imprints. Plus, if they ever do, they're re-buildable. Bimba's are as dumb as they sound.

PLC's are the same across all machines I would guess, that's typically how it's done. Main brain plus I/O modules for
every head. And get this, when Roq shipped my press they included a copy of the PLC program on a chip in case it ever gets lost on the machine.
They don't lock it up and treat it like secret gold and charge you an arm and a leg for something you didn't do. I think that's pretty damn cool of them.
Not to mention the spare parts they ship as well, they literally include everything plus tools.

Also, just my experience, but I've had the battery go out on both of my MHM's probably two or three times. PLC program is not lost,
just any saved settings. Not sure why other machines lose their mind when the battery dies.

[TCT]

Surely after 30 years some air cylinders or something would have worn out... Nothing lasts forever.

Same can be said for Big Blue. I have seen some old, formulas that had been going strong for countless tens of millions of prints.

Not bashing ROQ at all, more about service.  How many CPU's for a custom built 16 colour oval are in the USA... What if you have a power surge and at no fault of the manufacturer the power supply is cooked?

I know you weren't bashing, I guess I'm probably oversensitive when people say they have only been around for a few years. Most people don't do their homework and realize they have been around since '83.

I imagine a cylinder would go out. Thing is they use/used SMC cylinders(maybe 2 years ago they brought cylinder manufacturing in house, but there are still SMC part reference numbers) and the amount of places you can get a SMC cylinder is more plentiful than Grainger locations.

I will say, it is probably a smart idea to find the closest supplier of screws in metric sizes. Just in case. That is one thing I did think about and look into when I bought our first one.

Sent from my LG-H918 using Tapatalk

[screenprintguy]

So Pierre, you decided on what you are going with?

[blue moon]

So Pierre, you decided on what you are going with?

I think so, but there is a last piece of information/paperwork coming in tomorrow. Will know then.

Pierre

[screenprintguy]

So Pierre, you decided on what you are going with?

I think so, but there is a last piece of information/paperwork coming in tomorrow. Will know then.

Pierre

Bringing back memories of last year when we did this.

[CBCB]

I will say, it is probably a smart idea to find the closest supplier of screws in metric sizes. Just in case. That is one thing I did think about and look into when I bought our first one.

Waitttt a second. Is ROQ all metric and M&R imperial?

If so, that settles it for us up in Canada. ROQ for our first purchase. Haha!


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[Gilligan]

We laugh, but I was just saying last night.  I wish they would teach my daughter (1st grade) metric vs "standard"... we are stuck over here in America and it's frustrating to not see them push forward.

It came up as I watched Planet Earth and they talked about a centipede that grows up to 20cm's and I was holding up my fingers "this is a centimeter, so this would be 2, 3,4,5... double that is 10, and 20... 8 inches?!"  I realized how sad it was that I couldn't estimate something like that.

PS:  Just googled it, I was pretty damn close 7.8"... not bad, but a lot more work than it should have been. :p

[244]

I will say, it is probably a smart idea to find the closest supplier of screws in metric sizes. Just in case. That is one thing I did think about and look into when I bought our first one.

Waitttt a second. Is ROQ all metric and M&R imperial?

If so, that settles it for us up in Canada. ROQ for our first purchase. Haha!


Sent from my iPhone using Tapatalk

u Here at M & R we actually make both and not just fasteners. We have factories in Europe and America. If you want metric just request it.

[bimmridder]

Did someone say "customer care"?

[3Deep]

I did something here that I've seen on other post and don't like and mention it to others, that is bringing another company into the subject when the poster ask about one companies product and not the other.  So I would like to apologize to Pierre for dragging M&R into his post and apologize to Rich for dragging him into this post to defend his company, because both of these cat's are class acts IMHO.

darryl

[GraphicDisorder]

I did something here that I've seen on other post and don't like and mention it to others, that is bringing another company into the subject when the poster ask about one companies product and not the other.  So I would like to apologize to Pierre for dragging M&R into his post and apologize to Rich for dragging him into this post to defend his company, because both of these cat's are class acts IMHO.

darryl

Way to go Darryl. 

[avogel]

We have had our Roq for about 6 months now. Would I buy again? Absolutely! We have had no issues and no downtime on the press since we have had it. We had a minor issue with our registration pallet when we got it. They sent out a replacement right away. I have contacted them a few times with questions and always got a fast helpful response. I had the same questions when it came down to making the final decision. I have no regrets, it was a great decision for my shop.