Big thank you to Rich (244) and the folks at M&R

[sqslabs]

Just wanted to send a shout out and big thank you to Rich and the crew at M&R for helping us out during a rough time.  Long story short, our current dryer went down, and although I managed to track down and install a small backup unit, it has slowed us down tremendously and doesn't allow us to run WB/DC (which we do a ton of).  As I'm sure anyone on this forum can understand, having this major bottleneck slowed things here to a crawl and with a schedule full of orders we were in pretty bad shape.

After speaking with Rich and explaining our situation, he went above and beyond in helping to get a dryer into our budget as well as reconfigured to our shop specs and shipped out, all within the span of three business days. The dryer was shipped out today, will be installed the day after it is received, and by early next week we'll be back up and running shirts through our Sprint 3000.

Can't say enough about the level of service and support we've already received on this purchase. I learned the hard way how the lack of a support network can affect my shop and can now rest assured in knowing that we're with a company that has our back if and when any issues do arise.

Will post some pics once the eagle has landed.

[brandon]

Awesome! 

[GraphicDisorder]

Impressive! Given how long I waited for my 3000 I know what a normal turnaround is on a dryer like that. So 3 days is nuts.

[3Deep]

Heck hot as it is down there lay those shirts out in the sun or run yourself some clothes lines LOL, Rich is  an awesome dude, I wish all companies worked as hard as he does.

[bimmridder]

I'm excited for you. Come to think of it, Rich has helped me once or twice, or a dozen or two. Rich has been the epitome of customer service as long as I've known him. I'm fairly sure he saved our company from tanking  about eight years ago. Because HE CARES ABOUT HIS CUSTOMERS FIRST. And I believe this is instilled in everyone that works for him. A customer service company that manufactures and sells equipment.

[GKitson]

Just wanted to send a shout out and big thank you to Rich and the crew at M&R for helping us out during a rough time.  Long story short, our current dryer went down, and although I managed to track down and install a small backup unit, it has slowed us down tremendously and doesn't allow us to run WB/DC (which we do a ton of).  As I'm sure anyone on this forum can understand, having this major bottleneck slowed things here to a crawl and with a schedule full of orders we were in pretty bad shape.

After speaking with Rich and explaining our situation, he went above and beyond in helping to get a dryer into our budget as well as reconfigured to our shop specs and shipped out, all within the span of three business days. The dryer was shipped out today, will be installed the day after it is received, and by early next week we'll be back up and running shirts through our Sprint 3000.

Can't say enough about the level of service and support we've already received on this purchase. I learned the hard way how the lack of a support network can affect my shop and can now rest assured in knowing that we're with a company that has our back if and when any issues do arise.

Will post some pics once the eagle has landed.

Mr Rich Hoffman has a very simple busy model, treat EVERYONE as you would like to be treated and when something needs done, do it!

Proud to say I look up to Rich and call him a friend.  Every time I have called him, after or during biz hours, I had my solution, not just an answer, within a few hours. 

My 2 cents,

[GraphicDisorder]

Unmatched. I fail to see other CEO's answering questions at 4 am be it on this board or another. Be it in the shoutbox or a pm or post. Be it by phone or email. Rich has defined customer service in this business. PERIOD.

A man that could have retired a decade ago happy and healthy. He's not about money... hes about the customer.

[244]

Unmatched. I fail to see other CEO's answering questions at 4 am be it on this board or another. Be it in the shoutbox or a pm or post. Be it by phone or email. Rich has defined customer service in this business. PERIOD.

A man that could have retired a decade ago happy and healthy. He's not about money... hes about the customer.

Thanks for all the kind words people! Just came in from our plant in Europe and this was nice to land to!

[screenprintguy]

Just wanted to send a shout out and big thank you to Rich and the crew at M&R for helping us out during a rough time.  Long story short, our current dryer went down, and although I managed to track down and install a small backup unit, it has slowed us down tremendously and doesn't allow us to run WB/DC (which we do a ton of).  As I'm sure anyone on this forum can understand, having this major bottleneck slowed things here to a crawl and with a schedule full of orders we were in pretty bad shape.

After speaking with Rich and explaining our situation, he went above and beyond in helping to get a dryer into our budget as well as reconfigured to our shop specs and shipped out, all within the span of three business days. The dryer was shipped out today, will be installed the day after it is received, and by early next week we'll be back up and running shirts through our Sprint 3000.

Can't say enough about the level of service and support we've already received on this purchase. I learned the hard way how the lack of a support network can affect my shop and can now rest assured in knowing that we're with a company that has our back if and when any issues do arise.

Will post some pics once the eagle has landed.

That's awesome bro!!! That's how the Blue truck rolls! I had all my gear here fast as all get out, it took for ever for install because of, "ME", waiting on us lol, but the minute that Rich found out we were ready on a Friday afternoon, he had guys out here Monday morning getting us all installed. You'll love that dryer. Just don't be shy to grease those bearings man, I hit mine every couple days to play it safe =)

[dirkdiggler]

This is why Rich is the man!  Nobody does what he does, NOBODY!

[DannyGruninger]

Regardless of what color my machines are I will say that I always will have as much respect for Rich as anyone in this industry period. Rich has set the bar higher then most think is possible when it comes to his personal dedication and genuine care for the clients that he interacts with. I'll never forget the times that Rich helped me and so many others out because thats who he is. If Rich ever decides to retire it will be a sad day for this industry thats for sure. It's safe to say he has made an impression on a lot of us that has made everyone better both in life and business. I will always be thankful for Rich and this industry has a pioneer like him helping move it forward. 

[Shanarchy]

Regardless of what color my machines are I will say that I always will have as much respect for Rich as anyone in this industry period. Rich has set the bar higher then most think is possible when it comes to his personal dedication and genuine care for the clients that he interacts with. I'll never forget the times that Rich helped me and so many others out because thats who he is. If Rich ever decides to retire it will be a sad day for this industry thats for sure. It's safe to say he has made an impression on a lot of us that has made everyone better both in life and business. I will always be thankful for Rich and this industry has a pioneer like him helping move it forward. 

Agreed. Love or hate the company, but Rich has pushed every other competitor to step their service game up.

[bulldog]

Unmatched. I fail to see other CEO's answering questions at 4 am be it on this board or another. Be it in the shoutbox or a pm or post. Be it by phone or email. Rich has defined customer service in this business. PERIOD.

A man that could have retired a decade ago happy and healthy. He's not about money... hes about the customer.

For sure...try getting support from a company like AWT and see what happens.

M&R is the standard for support and customer service.

[Sbrem]

Even though we run a '94 Gauntlet S 6/8, when we need parts, no problem ever, and advice on a service issue is always spot on. My story is about buying a Shur-loc stretching table from a friend in the south, it was mistakenly re-routed to M&R, probably because of some NuArc labels on the shipping container. We tracked it via UPS, and saw where it landed. I called, and after a couple shifts from one person to another, got someone who was wonder what the hell is was doing there, and got it to me, on their dime, they did not have to do that...

Steve

[sqslabs]

How many screen printers does it take to get a Sprint 3000 off a truck?