DSL major issue

[inkman996]

Details:

We have 4 phone lines coming in.
3 are for regular phones
The 4th is our DSL lone and Fax and CC Processor, nothing else at all is connected to ti.
The fax and Processor is filtered, the DSL modem is connected right at the source of the 4th line next to the Dmark.
We have been set up with this for over two years now with Att

Starting about two weeks ago our upload has slowed to a crawl and now to almost nothing, down load is still on target.
We cannot send any email at all if it has even a 1K attachment. Server times out and thats that. We cannot use most internet services by our vendors that require input.

Yesterday ATT finally sent a tech on our dime for the whole day and yet this "Tech" cannot figure it out what so ever. Brand new modem and filters at the fax no change. We even disconnected the fax to rule it out, no change.

The tech is useless and has no freaking clue. Yet we can down load at 7 megs as normal and cannot uplaod a single K.

ATT has nothing for us and is convinced we some how changed something either physically or software wise on our end. How is that possible? We have changed nothing and DSL is what it is coming into our building, we are running 4 computers and a wireless
 lap top and they all act the same.

I just cannot believe ATT is that inept for being a supposed broadband giant. We have absolutely nothing we can do on our end except maybe hire an independent tech company to come in and probably cost a small fortune. I am hoping a tech guru on here has a clue of what this could possibly be. I am convinced they have an issue in their equipment out side of our building. The only other solution is to cancel ATT and fight their termination fees for lack of proper support and go with comcast. Problem with comcast is a hefty set up fee to run the necessary cabling to our unit.

Anyways it is Sunday and I am heading into work to spend the rest of the day on the phone to try and find a solution to this mess. TIA if any one has a clue what is going on.

[tpitman]

Good luck. I got nothing to suggest except that sometimes it's something really simple and common that's overlooked, and you'll smack your head when you discover it. Sucks to spend your Sunday troubleshooting.

[Denis Kolar]

Get rid of ATT, that is the simplest solution.
I had everything with them, TV, internet, house phone and two cells.
Since two weeks ago, I'm ATT free and I love it. Last few years they became the worst company to deal with and it is always someone else problem and never theirs when something goes down.

[squeegee]

Check your up/down speeds at different times of the day to see if it changes.  If slow all the time you certainly would have a case if your DSL is business class, usually they have gauranteed bandwidth.   Send them screen captures of the speed tests and use that for cancellation.

Any of your neighbors have the same service?  If so ask them about it.

[Gilligan]

Completely typical for EVERY broadband company to blame everyone else but themselves.  I deal with it on a regular basis.

So, did the tech not bring his OWN laptop to hook up to the system?

I mean, if he brings a new modem and his own laptop then how is that mean anything else is on you guys?  I'd have their tech bring their own gear if they are determined to keep pointing the finger at you.  I'd never point the finger at the customer unless I could PROVE to them that it was their fault.

[Homer]

we had a similar issue, we changed from Verizon to Time Warner -our phones stopped ringing in the shop, but people calling said it would just ring and ring. Took me over 6 months on the phone to get it fixed. Verizon blamed Time Warner and Time Warner blamed Verizon. and then our credit card machine stopped working as of last week because of this upgrade we did over a year ago. . .The way I got my issue resolved, I told the manager at time warner I was going to park my jeep on his desk. . .he didn't like that too much - but finally took care of it, didn't cost a dime except for some pissed off customers. . . . I would not  think about paying the bill for the tech. Sounds more like a virus than a filter problem. . .does every computer act the same?

this phone stuff is such a game. .they all use the same lines, it's just who you make the check out to. All the companies rent the lines from Verizon- -atleast around here -so if it is a phone line issue, it could not even be with AT&T's system. . .

[Frog]

Completely typical for EVERY broadband company to blame everyone else but themselves.  I deal with it on a regular basis.

So, did the tech not bring his OWN laptop to hook up to the system?

I mean, if he brings a new modem and his own laptop then how is that mean anything else is on you guys?  I'd have their tech bring their own gear if they are determined to keep pointing the finger at you.  I'd never point the finger at the customer unless I could PROVE to them that it was their fault.

We had problems with our cable reception on some stations, a sort of strobing, glowing posterization (trippy cool at times but not in general)
At any rate, even when we finally got it to do it for the techs, they wanted to blame our other components until they wired directly to the cable on the pole, and to a set in their van, and lo and behold! A simple call to headquarters, a minor adjustment, and it was solved. A bigger problem is that hundreds if not thousands of customers had the same condition, and no one else reported it.

Once again, the "mediocrization" of America in action.

[whitewater]

INk,

about 2 months ago the same thing is happening. The landlord supplies my internet. We combined ours to make it less expensive for both. We use a company called cornerstone (who ever heard of that?) but it something to do with verizon, i think.

My emails don't work at the shop and I can't send any attachments in emails..it will literally take 5minutes at least to send a f*ckin email. At the moment I use my iPhone to send email attachments. AND to place an order with a shirt supplier is like pulling teeth because my webpages take forever to load or do not load.

Now when I am there early in the morning before the other guy gets in and its only my computer it works better, not as fast as it was, but much much better. As soon as he turns his crap on it slows to a crawl. He had someone come in to check his computer and they say its nothing wrong with his commuters, and Cornerstone came in (or verizon) and they said its the commuter.

So now each person says its the other...now what?


Maybe better to just get my own.

Victory Factory Screen Supplies had a  issue with their phones, ring, ring, ring, no pick up. Decided to go to ewbsite and they put a notice that some of their lines were not working.

INk, try one computer at a time. Don't out them all on together maybe you can weed something out.

Rob

[screenxpress]

Don't you have a Router connected to the DSL that is used to handle the load to the 4 PCs?

I'm going to assume yes.  If it's a linksys, replace it.  They do go bad....regularly.

Do you have a switch between the DSL and the equipment?

You might try this:
-Shut down the DSL - remove the internal battery - leave off powered off.
-Connect a PC or laptop (powered off) not previously used in the setup to the DSL directly as the only device - connect directly (hardwired)
-Start up the DSL
-After DSL finished with self-check, power up the PC and after it gets an IP address, check uploads/emails
-If that combination shows promise, start working out from there.

That's my 2 c.

[Frog]

Wayne, are you saying that a router can fail in only one direction? outgoing, uploading?

I also would hope that the tech hardwired a device of his own directly to the modem to eliminate peripheral possibilities (such as the router)

[inkman996]

Everything above was tried. The tech unplugged every computer and every fax etc and connected both wirelessly and directly to the router/modem. Still the same. He installed a new modem and still the same. I went in today and called tech support and tried my own things, I unplugged every single phone and device in the whole damn place and nothing. I then went to the dmarc and disconnected every connection for the 4th line except for the one to the modem and still the same. I am convinced it is their crap somewhere either in the building or at the nearest box and yet they continue to deny it. Tomorrow is really going to suck.

[Gilligan]

So wait... the tech hooked up a new modem and went directly to HIS laptop and it STILL did not work and he STILL blamed YOU?!?!

This makes no sense.  Speak with some supervisor(s)... this is ridiculous!

[Fresh Baked Printing]

Try a firmware update on the router.
Try changing ports.
Try swapping NICs.
Try NIC in different slot.

[inkman996]

I am sick to my stomach now. Been here for two hours trying to fix this.

Gilligan been on phone for one hour trying to get them to do something and asked for a supervisor, here is the answer I got they use an independent contractor for tier 2 support, and yep it is not f-ing free. They continue to assume it is our problem.

Here is how retarded they are, they say we must have made a setting change in our server, guess what we have no server we are connected directly and that is it. All four computers are effected including any device brought in from the outside still the same. If I go home and log into our control panel and use ATT webmail under our domain guess what it works perfectly. These idiots cannot understand there is something wrong with their lines here. The fool that was here saturday spent most of his time tagging lines at the dmarc like it would help or something. Then he continued to make a mess of all our lines. And this is on our dime WTF!

Calling comcast and seeing how fast they can get in here and wire us in, unfortunately we just had a major snow storm with lots of utility damage. One of our neighbors is kind enough to allow us to use their wireless connection till we are running again.

[mk162]

dump DSL, it stinks.  We had a T1 and just upgraded to cable.  Holy crap that is fast.  Wicked fast. 
Like 19mb per second up and 13 down.

I think I am paying for 22 down, 11 up or something around there, but it isn't guaranteed.

Just tested it...
http://speedtest.net/

So far I LOVE comcast.  3 lines in, plus internet for $194 a month. 

Good luck man.