Computers and Software > Computers and Software - General
DSL major issue
Homer:
we had a similar issue, we changed from Verizon to Time Warner -our phones stopped ringing in the shop, but people calling said it would just ring and ring. Took me over 6 months on the phone to get it fixed. Verizon blamed Time Warner and Time Warner blamed Verizon. and then our credit card machine stopped working as of last week because of this upgrade we did over a year ago. . .The way I got my issue resolved, I told the manager at time warner I was going to park my jeep on his desk. . .he didn't like that too much - but finally took care of it, didn't cost a dime except for some pissed off customers. . . . I would not think about paying the bill for the tech. Sounds more like a virus than a filter problem. . .does every computer act the same?
this phone stuff is such a game. .they all use the same lines, it's just who you make the check out to. All the companies rent the lines from Verizon- -atleast around here -so if it is a phone line issue, it could not even be with AT&T's system. . .
Frog:
--- Quote from: Gilligan on October 30, 2011, 12:31:07 PM ---Completely typical for EVERY broadband company to blame everyone else but themselves. I deal with it on a regular basis.
So, did the tech not bring his OWN laptop to hook up to the system?
I mean, if he brings a new modem and his own laptop then how is that mean anything else is on you guys? I'd have their tech bring their own gear if they are determined to keep pointing the finger at you. I'd never point the finger at the customer unless I could PROVE to them that it was their fault.
--- End quote ---
We had problems with our cable reception on some stations, a sort of strobing, glowing posterization (trippy cool at times but not in general)
At any rate, even when we finally got it to do it for the techs, they wanted to blame our other components until they wired directly to the cable on the pole, and to a set in their van, and lo and behold! A simple call to headquarters, a minor adjustment, and it was solved. A bigger problem is that hundreds if not thousands of customers had the same condition, and no one else reported it.
Once again, the "mediocrization" of America in action.
whitewater:
INk,
about 2 months ago the same thing is happening. The landlord supplies my internet. We combined ours to make it less expensive for both. We use a company called cornerstone (who ever heard of that?) but it something to do with verizon, i think.
My emails don't work at the shop and I can't send any attachments in emails..it will literally take 5minutes at least to send a f*ckin email. At the moment I use my iPhone to send email attachments. AND to place an order with a shirt supplier is like pulling teeth because my webpages take forever to load or do not load.
Now when I am there early in the morning before the other guy gets in and its only my computer it works better, not as fast as it was, but much much better. As soon as he turns his crap on it slows to a crawl. He had someone come in to check his computer and they say its nothing wrong with his commuters, and Cornerstone came in (or verizon) and they said its the commuter.
So now each person says its the other...now what?
Maybe better to just get my own.
Victory Factory Screen Supplies had a issue with their phones, ring, ring, ring, no pick up. Decided to go to ewbsite and they put a notice that some of their lines were not working.
INk, try one computer at a time. Don't out them all on together maybe you can weed something out.
Rob
screenxpress:
Don't you have a Router connected to the DSL that is used to handle the load to the 4 PCs?
I'm going to assume yes. If it's a linksys, replace it. They do go bad....regularly.
Do you have a switch between the DSL and the equipment?
You might try this:
-Shut down the DSL - remove the internal battery - leave off powered off.
-Connect a PC or laptop (powered off) not previously used in the setup to the DSL directly as the only device - connect directly (hardwired)
-Start up the DSL
-After DSL finished with self-check, power up the PC and after it gets an IP address, check uploads/emails
-If that combination shows promise, start working out from there.
That's my 2 c.
Frog:
Wayne, are you saying that a router can fail in only one direction? outgoing, uploading?
I also would hope that the tech hardwired a device of his own directly to the modem to eliminate peripheral possibilities (such as the router)
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