Computers and Software > Computers and Software - General

DSL major issue

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Gilligan:
Yeah, I'd refuse to pay for any of that.  Explain that their tech couldn't get it working with his own gear so why is it your fault and why should you have to pay for that?

I'd also argue (like you mentioned) that you are switching and aren't going to pay penalties because they are not able to live up to THEIR end of the contract.  A contract is a TWO way street.  THEY have to uphold THEIR end of the deal if they expect you to uphold YOUR end.

Either you have the most stubborn a-hole call center in the world or you just aren't being "firm" enough with them.

inkman996:
Some progress but not much. Finally got through to their advanced tech support and they are finally conceding there is something bigger going on. And they admitted the tech they sent Saturday was an idiot especially for messing with all of our wiring with out actually testing the main boxes outside the building. They also are pissed at him for not installing an external filter as well.

Now the kicker tho they will not get someone here till Wednesday! An expedite request is filed but tough luck with that considering half this state is shut down from the storm.

We are going to dump ATT for internet service and get comcast, keep ATT for the phones and web hosing only, that is still much cheaper than comcast.

mk162:
You should check the pricing from Comcast for everything.  Their bundled pricing is really good.  We don't use our main company for web hosting.  You should separate that from your phone and internet provider.  Ours is hosted for $8 a month.  There are several reason to do this...and i highly recommend it.

inkman996:
Brad we already checked the pricing of a fully bundled package through Comcast and yes initially it rivals ATT but after the promo period it doubles and is much higher than ATT. If it was not such a hassle to switch everything we might consider it but alas the phones work well and really see no need to change it. As for changing host ugh I hate doing that it takes time to migrate etc. If it isn't broke we don't want to fix it.

mk162:
You must have been quoted a different deal than me.  Mine goes up $75 after 12 months, but the great thing is they will keep giving you the same deal year after year...all you do is ask.

After paying taxes and fees from both companies, it might be cheaper to move them to 1.

Seriously though, you need to get your web hosting away from AT&T.  Pick a provider outside of your telephone company...it makes switching over less of a hassle. 

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