Computers and Software > Computers and Software - General
DSL major issue
inkman996:
Details:
We have 4 phone lines coming in.
3 are for regular phones
The 4th is our DSL lone and Fax and CC Processor, nothing else at all is connected to ti.
The fax and Processor is filtered, the DSL modem is connected right at the source of the 4th line next to the Dmark.
We have been set up with this for over two years now with Att
Starting about two weeks ago our upload has slowed to a crawl and now to almost nothing, down load is still on target.
We cannot send any email at all if it has even a 1K attachment. Server times out and thats that. We cannot use most internet services by our vendors that require input.
Yesterday ATT finally sent a tech on our dime for the whole day and yet this "Tech" cannot figure it out what so ever. Brand new modem and filters at the fax no change. We even disconnected the fax to rule it out, no change.
The tech is useless and has no freaking clue. Yet we can down load at 7 megs as normal and cannot uplaod a single K.
ATT has nothing for us and is convinced we some how changed something either physically or software wise on our end. How is that possible? We have changed nothing and DSL is what it is coming into our building, we are running 4 computers and a wireless
lap top and they all act the same.
I just cannot believe ATT is that inept for being a supposed broadband giant. We have absolutely nothing we can do on our end except maybe hire an independent tech company to come in and probably cost a small fortune. I am hoping a tech guru on here has a clue of what this could possibly be. I am convinced they have an issue in their equipment out side of our building. The only other solution is to cancel ATT and fight their termination fees for lack of proper support and go with comcast. Problem with comcast is a hefty set up fee to run the necessary cabling to our unit.
Anyways it is Sunday and I am heading into work to spend the rest of the day on the phone to try and find a solution to this mess. TIA if any one has a clue what is going on.
tpitman:
Good luck. I got nothing to suggest except that sometimes it's something really simple and common that's overlooked, and you'll smack your head when you discover it. Sucks to spend your Sunday troubleshooting.
Denis Kolar:
Get rid of ATT, that is the simplest solution.
I had everything with them, TV, internet, house phone and two cells.
Since two weeks ago, I'm ATT free and I love it. Last few years they became the worst company to deal with and it is always someone else problem and never theirs when something goes down.
squeegee:
Check your up/down speeds at different times of the day to see if it changes. If slow all the time you certainly would have a case if your DSL is business class, usually they have gauranteed bandwidth. Send them screen captures of the speed tests and use that for cancellation.
Any of your neighbors have the same service? If so ask them about it.
Gilligan:
Completely typical for EVERY broadband company to blame everyone else but themselves. I deal with it on a regular basis.
So, did the tech not bring his OWN laptop to hook up to the system?
I mean, if he brings a new modem and his own laptop then how is that mean anything else is on you guys? I'd have their tech bring their own gear if they are determined to keep pointing the finger at you. I'd never point the finger at the customer unless I could PROVE to them that it was their fault.
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