Opportunity is missed by most people because it is dressed in overalls and looks like work. - Thomas Edison
Quote from: Gilligan on October 05, 2016, 10:06:38 AMWe kind of pride ourselves on this same thing... we've had plenty of people come to us and say "you guys smashed it with a short deadline last time, so I'm coming back (usually with a similar short deadline).IMO this is what makes people expect everyone will work late hours for them. In the long term this will not be a good business plan for the entire industry.
We kind of pride ourselves on this same thing... we've had plenty of people come to us and say "you guys smashed it with a short deadline last time, so I'm coming back (usually with a similar short deadline).
Quote from: jvieira on October 05, 2016, 10:34:59 AMQuote from: Gilligan on October 05, 2016, 10:06:38 AMWe kind of pride ourselves on this same thing... we've had plenty of people come to us and say "you guys smashed it with a short deadline last time, so I'm coming back (usually with a similar short deadline).IMO this is what makes people expect everyone will work late hours for them. In the long term this will not be a good business plan for the entire industry.If they are willing to pay for it, I will pick up their dry cleaning. I mean, I don't see how it's bad for our industry to say "yes, we do X for you, but you will have to pay a pretty price for that type of service." I don't see how saying "no" helps, especially when someone else will likely do it without even charging a rush fee.
Quote from: Gilligan on October 05, 2016, 04:58:57 PMQuote from: jvieira on October 05, 2016, 10:34:59 AMQuote from: Gilligan on October 05, 2016, 10:06:38 AMWe kind of pride ourselves on this same thing... we've had plenty of people come to us and say "you guys smashed it with a short deadline last time, so I'm coming back (usually with a similar short deadline).IMO this is what makes people expect everyone will work late hours for them. In the long term this will not be a good business plan for the entire industry.If they are willing to pay for it, I will pick up their dry cleaning. I mean, I don't see how it's bad for our industry to say "yes, we do X for you, but you will have to pay a pretty price for that type of service." I don't see how saying "no" helps, especially when someone else will likely do it without even charging a rush fee.I'm right there with you, we also do rush orders from time to time. The problem, with me, is when you do one of those jobs because you actually have the time (low season or you have a slot) and the customer starts to expect you to do them all the time as a rush order. It's just not sustainable in the long run and will bring more harm than good. I'm sure all these kids that need stuff printed in 2 days (or less) already had someone work OT for them in the past and they've come to expect it.Part of our job is to educate the customer, I think.
Quote from: jvieira on October 05, 2016, 10:34:59 AMQuote from: Gilligan on October 05, 2016, 10:06:38 AMWe kind of pride ourselves on this same thing... we've had plenty of people come to us and say "you guys smashed it with a short deadline last time, so I'm coming back (usually with a similar short deadline).IMO this is what makes people expect everyone will work late hours for them. In the long term this will not be a good business plan for the entire industry.How so?There are shops out there that work 24/7 in shifts to get their regular workload done. So why should another shop that does work only 8am-6pm not been allowed to stay open an additional 2 hours to get a rush job out of the door just because it might hurt someone else`s feelings and business.
That doesn't mean if you dine at a steak house every night that you will expect the same food and service from a Waffle House.