I know I get a lot of calls and emails that are similar; they just don't know how to express what they need, and maybe are afraid of sounding dumb... when someone asks what a "standard" full front would be, we say 11" (of course they can have any size we can print) and I hear silence (crickets) on the phone, I tell them a "normal size piece of paper for their printer is 8-1/2 x 11, just hold it sideways against your chest and look in the mirror..." It seems to almost always work, as though they just need that frame of reference. Hell, we have contract customers that can't express themselves either, always a bit of work to drag it out of them...
Steve
Going home, have a good weekend everyone!