Customer complaint - Pressure Marks

[ericheartsu]

thanks Tony! between this and Danny's tips, we'll hopefully be good to go!

here is a pic from the customer. camera quality is bad.

[whitewater]

thats exactly what we get.

We took a damp cloth and just brushed it after.

[XG Print]

I'd show him the door and tell him to find another shop!!  That crap is coming out on the first wash.  No way I'm refunding him jack or reprinting anything for this guy especially after the first incident.  Just my .02

[mimosatexas]

Agreed.  He is commenting on the fibers of the shirt being pressed down and that is it.  There is no actual damage or change to the integrity of the shirt.  Hell you could probably use your hand to rub along the "line" and it would go away...

[im_mcguire]

I had a customer complain about this once as well, and I told him it was part of the process, and sometimes it happens due to the pressure needed to clear the ink out of the screen.  What I started doing to prevent this is to cut a piece of "chip board" 2 1/2" wide x 20" and tape it to the underneath side of the screen.  It absorbs most of the initial down force of the squeegee to shirt.  every time I use that, I get no marks.

But Mr. R, in this case is being a bit over dramatic on this.  Just my .02