Thanks for the reply. We are using the 75/11 FFG and have been reasonable happy with the end results. I was under the impressions that the RG would sew better so I gave it a try yesterday... no go but I didn't really have time to mess with it. Just switched back and finished up the day.
We do have different plates for hats and use them. We did have issues with the flatter plates. Are you using the taller plates on everything?
The digitizing was supplied but the contract customer and I won't be asking to re-digitize... it actually sews out pretty clean. He is a friend and has the potential to bring us a lot of business. We hope to take this work away from is long time embroiderer.
It does start smack dab in the middle at the bottom, center to left>center to right, then moves up etc. We offset the starting point a bit but it is still going to sew small letters directly over the center seam (can't avoid that with this design). I don't remember the hat brand but they are not el cheapos