New G3 and dryer placement

[Squeegie]

Great to hear things are going in the right direction for you!

Just a word of warning...we had our 3 person shop, (me and my wife and a part time helper) grossing about 400k.
Things were awesome. Good mix of smaller sub 100 pc orders and a few 3500 plus and plenty in between those numbers.
We had one client that sold his business to an international corporation. This cut us out of the mix for all the work they brought us as they had there own printer already in place and under contract.

With one swift move from one client we lost 52% of our gross sales. 
Lets just say that things were tough for a few years while we grew the business again.

When I read that you had 3 clients making up 80% of your sales I felt the same sick feeling that I had 6 years ago.

I hate to be a Debbie Downer but be cautious of any one client that provides a large percentage of your income. If you can lose one or two of them and still be viable then no worries. 
BUT, if any or all of them move on to a different printer where will that leave you and your business?

Again, I am happy to hear things are going well.

Bill

[alan802]

We've been lucky in that our customer base covers so many different industries and organizations and our biggest customer makes up less than 10% of our total sales.  And if they were to leave our cash flow situation would be so much better and most of us don't worry much about them leaving.  The service we provide for them would never be duplicated by anyone within 1000 miles, in my opinion.  And to make things more dicey is the owner of that company is a flat out crazy person who could leave at the drop of a wrong word.  This is the customer that one day decided they'd go from net 30 to net 60 without even asking.  If it weren't for the sales person doing all he can to hold on to them (they account for 90% of his commission checks) I could see us letting them go and never looking back.