"He who marches out of step hears another drum." ~ Ken Kesey
We also do not charge if the ink has been mixed and tested by us prior. Only for new mixes.
We don't charge for it even when we have to mix a new color, but mostly because the customers that ask for PMS matches are our very valued customers. We throw it in for free as a courtesy. However sometimes they forget that this extra work for us and take it for granted. What we should do is itemize it on the invoice at full price and then promo it off so they take notice that we did some extra work pro bono.
Yes, Andy, he did, but I forget which one. The Press, maybe?Steve
GoWest, Great post! Nailed it. And to itemize it and discount it! I do that with editing files for seps. Takes more time to invoice but I put some time into it and it often never gets noticed. Some thing my magical sep software button makes that jpg at 1.5" looks sooo good. Eric, as you can see MAN! You've been Very high on that one. I have never met a shop that charged over 20.00 and most customers would squawk about that.If a customer knows about pmts matches and requires a match, most times they do enough business that you want to make sure you keep them coming back. A high pms match like is going to scare pros away. Those higher volume repeat customers. Heck, these same customers don't usuallky see screen charges either. A flash charge? What's that?
Heres the next question --how often do you have to tweak a given formula? - for example we have the cci system and wilflex - cci work fairly well - minor adjustments...However the wlflex system seems to need alot of tweaking..Alot.