Opportunity is missed by most people because it is dressed in overalls and looks like work. - Thomas Edison
Make sure your cutter is set to use the correct language.I know that I had the same issue with my CE5000-60.It talks to the computer with GPGL or HPGL, not sure which one had to be used.Research that a bit more.Also, contact Graphtec today, they will probably call you back on Monday.Good luck