Anatol LED Exposure unit

[GraphicDisorder]

I think is his point is that he never had to actually pay that invoice....

I was gonna say it but ya know.

[sweetts]

Ummm at what point is it "just making people aware" or bashing? I think every single Anatol post ends like this in some fashion. I for one can say I totally understand the history with this one. GOT IT ?

[Anatolhelp]

Sweets you are correct...every post does end up this way.   We are asked to go on this board to answer questions about our products, service and the company. I am beginning to believe answering serious questions is never going to happen .   

[Inkworks]

I understand the basis of a policy of not publicly discussing private customer concerns, but when it's all out there anyways and you say you won't discuss or explain, it leaves a mighty big mozza ball hanging out here where the search engines will pick it up. I think openness and transparency are better polices than refusing to comment and pm'ing threat of legal action for others discussing it.

[Prosperi-Tees]

Besides price what makes the Anatol led unit a superior product?

BTW, I emailed Anatol for information about this product over a week ago and its warranty and never got a response.

[jvanick]

I'm gonna jump in really quick on this one...

I personally really like and impressed by 2 features of the anatol unit -- that I wish my M&R had -- and that I think are cooler than the other similar targeted units.

1.  The vacuum sensor... --- not a timer, it doesn't start exposing until it's drawn enough vacuum... to me, this means that even if you get a hole in your blanket and it starts taking a bit longer to draw down, you don't have to adjust anything.

2. The '4' preset buttons...  --- I have optimized time settings for my 3 most commonly used meshes and coating levels. 
-- I know that most higher end units have this function, but the lower cost units typically don't have them.

[mk162]

the amergraphs(non-led) have a sensor plus a timer, so you can set it to kick on x seconds after if reaches vacuum.  Kinda neat, I have it set to 0

[Anatolhelp]

Besides price what makes the Anatol led unit a superior product?

BTW, I emailed Anatol for information about this product over a week ago and its warranty and never got a response.

Please let me know who and where you sent the email.  I will not have my sales staff not following up on information request.   I am sorry this happened.   We have a 2 year Parts and labor warranty on the LED unit.  And as promised on this forum we will replace the LED bulbs for the life of the unit.   

[T Shirt Farmer]

the amergraphs(non-led) have a sensor plus a timer, so you can set it to kick on x seconds after if reaches vacuum.  Kinda neat, I have it set to 0

X2

[Prosperi-Tees]

Besides price what makes the Anatol led unit a superior product?

BTW, I emailed Anatol for information about this product over a week ago and its warranty and never got a response.

Please let me know who and where you sent the email.  I will not have my sales staff not following up on information request.   I am sorry this happened.   We have a 2 year Parts and labor warranty on the LED unit.  And as promised on this forum we will replace the LED bulbs for the life of the unit.

It went to this email:
davids@anatol.com

 thats just parts replacement, correct? Shipping not included?
Is a tech visit necessary to replace bulbs or is it a user replaceable item?

[Anatolhelp]

Besides price what makes the Anatol led unit a superior product?

BTW, I emailed Anatol for information about this product over a week ago and its warranty and never got a response.

Please let me know who and where you sent the email.  I will not have my sales staff not following up on information request.   I am sorry this happened.   We have a 2 year Parts and labor warranty on the LED unit.  And as promised on this forum we will replace the LED bulbs for the life of the unit.

It went to this email:
davids@anatol.com

 thats just parts replacement, correct? Shipping not included?
Is a tech visit necessary to replace bulbs?

Thanks for the heads up on where the email went.  Parts and LABOR are included in the two year warranty.  Our equipment is built to work on yourself in your shop.  Unlike other manufactures Anatol includes 2 years parts and labor on most of the equipment we sell.  Unlike other manufactures who only offer a warranty on parts, and will void your warranty if you work on your equipment.       It all depends on your mechanical ability, but for a LED Bulb I recommend that you use a Anatol Tech.   Please remember that the life of the LED bulbs is 50k hours. So the chance that a LED Bulb failing is very small.   Unfortunately shipping isn't included. 

[244]

Besides price what makes the Anatol led unit a superior product?

BTW, I emailed Anatol for information about this product over a week ago and its warranty and never got a response.

Please let me know who and where you sent the email.  I will not have my sales staff not following up on information request.   I am sorry this happened.   We have a 2 year Parts and labor warranty on the LED unit.  And as promised on this forum we will replace the LED bulbs for the life of the unit.

It went to this email:
davids@anatol.com

 thats just parts replacement, correct? Shipping not included?
Is a tech visit necessary to replace bulbs?

Thanks for the heads up on where the email went.  Parts and LABOR are included in the two year warranty.  Our equipment is built to work on yourself in your shop.  Unlike other manufactures Anatol includes 2 years parts and labor on most of the equipment we sell.  Unlike other manufactures who only offer a warranty on parts, and will void your warranty if you work on your equipment.       It all depends on your mechanical ability, but for a LED Bulb I recommend that you use a Anatol Tech.   Please remember that the life of the LED bulbs is 50k hours. So the chance that a LED Bulb failing is very small.   Unfortunately shipping isn't included.

Who are those other manufacturers that void your warranty if you work on your own equipment?

[TCT]

Ummm at what point is it "just making people aware" or bashing? I think every single Anatol post ends like this in some fashion. I for one can say I totally understand the history with this one. GOT IT ?

Sweetts and everyone else, I apologize for dragging the drama on. But when it was implied I was not being truthful, that set me off. Lying may be on page 3 of the anatol employee handbook under "how to handle customers" but I take it seriously.

I will bow out of this at this point to not create more of a soap opera. If anyone at any point in time would like copies of ridiculous emails and recorded phone calls(yes it got that bad) of how anatol as a company handles customers please PM me and I would be happy to share them.

Terry, when you guys want to know why I am so pissed off in the future, this here sir is the reason.

Good Luck.

[sweetts]

Ummm at what point is it "just making people aware" or bashing? I think every single Anatol post ends like this in some fashion. I for one can say I totally understand the history with this one. GOT IT ?

Sweetts and everyone else, I apologize for dragging the drama on. But when it was implied I was not being truthful, that set me off. Lying may be on page 3 of the anatol employee handbook under "how to handle customers" but I take it seriously.

I will bow out of this at this point to not create more of a soap opera. If anyone at any point in time would like copies of ridiculous emails and recorded phone calls(yes it got that bad) of how anatol as a company handles customers please PM me and I would be happy to share them.

Terry, when you guys want to know why I am so pissed off in the future, this here sir is the reason.

Good Luck.

I hear you, but really who am I to tell you what to post or not; if I felt I was shafted I would do the same.

[Anatolhelp]

Besides price what makes the Anatol led unit a superior product?

BTW, I emailed Anatol for information about this product over a week ago and its warranty and never got a response.

Please let me know who and where you sent the email.  I will not have my sales staff not following up on information request.   I am sorry this happened.   We have a 2 year Parts and labor warranty on the LED unit.  And as promised on this forum we will replace the LED bulbs for the life of the unit.

It went to this email:
davids@anatol.com

 thats just parts replacement, correct? Shipping not included?
Is a tech visit necessary to replace bulbs?

Thanks for the heads up on where the email went.  Parts and LABOR are included in the two year warranty.  Our equipment is built to work on yourself in your shop.  Unlike other manufactures Anatol includes 2 years parts and labor on most of the equipment we sell.  Unlike other manufactures who only offer a warranty on parts, and will void your warranty if you work on your equipment.       It all depends on your mechanical ability, but for a LED Bulb I recommend that you use a Anatol Tech.   Please remember that the life of the LED bulbs is 50k hours. So the chance that a LED Bulb failing is very small.   Unfortunately shipping isn't included.

Who are those other manufacturers that void your warranty if you work on your own equipment?

5.   Repairs by non-M&R technicians—or by technicians not currently certified and authorized by M&R—will void all or part of this Warranty should M&R subsequently identify damage caused by improper repair procedures and/or by non-M&R-certified parts.
6.   Replacement electrical or electronic parts provided by M&R under terms of this Warranty must be installed by an M&R technician—or a technician currently certified and authorized by M&R—to be covered for the remainder of this Warranty.