Anatol LED Exposure unit

[prozyan]

... some were the same old bashing of a product they know nothing about......bashing I believe it's called or speaking about something that is not relevant......acting in a professional way to Anatol and the customers who express their view.

I have yet to see in this thread where:

1.  Anyone "bashed" Anatol.

2.  "Bashing" at all.  (Speaking about things that aren't relevant...well, welcome to the internet.  Derails are now an insult to a company?)

3.  Anyone acting in an unprofessional way to either Anatol or customers who expressed their view.

So can we please get past all the "boo-hoo, someone mentioned M&R in a thread" and move on?

This question:

Wish there would be actually more info about the actual LEDs used in that unit. How many for example would be a good starting point.

was asked waaaaaaay back on page 1.  Still doesn't have an accurate answer from either Anatol or an Aurora owner, just conjecture based on a low-res picture.

[ebscreen]

Right, let's get down to brass tax here. IE number of LED's, warranty if any, price delivered, etc.

[GraphicDisorder]

Anatol Customer who says we bought his silence, it's not TRUE....Do you  proof of that statement?  Enough is Enough 

I didn't say you he was bought, I said his repairs were covered (as they should have been from word go) and he was to then remain neutral on Anatol. I take your customers post as serious if it was negative as if it was positive. 

You'd like us to believe a customer when they post how happy they are, I believe them. I also believe the ones saying how unhappy they are.  This road travels 2 ways sir...

[T Shirt Farmer]

I purposely delayed posting anything on this thread, I wondered if this thread on the Aurora LED Exposure Unit would suffer a similar fate as the last two Volt threads?  Amazingly it did!
I understand this board was established as a "friendly forum" to really help get information straight from the horses mouth and to avoid the "blind leading the blind" found elsewhere.   Some people offered have offered great insight and asked insightful questions, some were the same old bashing of a product they know nothing about. 
 
224 chimed in with "it's no Starlight" (which I am glad it isn't it it give shop owners a choice),  Was this thread named the M&R Starlight thread?   Competition is healthy if done in a professional way.   

These Boards have asked for a person who owns the equipment to speak on the boards, so we asked for this to happen, but the gang descended again, perhaps a little gentler than previously.  I feel there wasn't a welcome wagon reception either.  I counted the post, many spoke nothing about the Aurora LED Exposure Unit,  many were completely off topic, bashing I believe it's called or speaking about something that is not relevant. 
I will continue to address concerns brought up on this form and answer questions about our product.  I ask the participants, competition and the moderators to look at themselves and make sure we are acting in a professional way to Anatol and the customers who express their view.

 I am ready to make a purchase and as I normally like many of you have last minute second thoughts which lead me to contact Anatol to review their product before confirming my purchase,

Called directly asked for sales got put to a voice mail asking me to leave message...

Are you fricken kidding me... any sales driven call requires a live person response immediately in my company, tha'ts basic salesmanship 101 in my book. I did not leave message.

I go thru the contact me on the website

no reply.. if you make a request info page it needs to be looked after and replied to promptly.

Even though I was going to give up I grabbed a coffee and called back this morning to get the info. I was put thru to a gal who basically read from a line card trying to answer my simple questions. Her reply to comparing the Anatol unit to m&r was the integrated control panel (which I am in favor of) and the price being lower than M&R. When I explained this was not a price driven decision but I wanted real nuts and bolts information and comparison of how the two machines differ she had no firm answer and went back to reading from a line card, repeatedly bring up the price difference. She could tell I was going sour and not getting what I wanted from the conversation, I apologized to her  for the comment I was about to make.  I told her she was ill prepared to take this call and that her management had let her down by not giving the proper training in sales skills and making sure she is well versed and knowledgeable about the products her company sells, or at least be able to qualify a customer and if needed have the ability to hand them off to another who can answer all the questions in a smart manner.

So Mr Anatol you mayor may not  not have issues with your product but you most certainly do with your staff....... lost a potential customer in a matter of 3 minutes only because you did not spend an hour educating the person i just happened to come in contact with at your company. If you truly want to be respected and spoken well of in these threads you need to take a strong look at your company then look at the industry leaders and commit to behaving and surpassing what they do and how they do it... or you can continue on and be a second tier player.

[traxlerprinting]

I have actually heard of some companies paying or giving customers free accessories for actively posting in forums and on social media... *cough* M&R *cough*. I'm just a guy who likes to make high quality shirts and print money.

That's a pretty bold thing to say, do you have any proof of this?

FYI, there is a Anatol customer on this forum who openly admits Anatol fixed his machine issues to remain "neutral" on them when posting and in public.  What's your thoughts on that?

If we are gonna chuck around things like that let's make sure you know Anatol has played that basic game. It played out right on this forum recently.

I don't need proof - I didn't say I actually KNEW it happened I merely mentioned I had heard of this happening and not just from M&R.

[Binkspot]

"Does Anatol have all the prison business now?"

Holy crap my cocktail shot out my nose I was laughing so hard.
Must resist on so many levels.

[GraphicDisorder]

I have actually heard of some companies paying or giving customers free accessories for actively posting in forums and on social media... *cough* M&R *cough*. I'm just a guy who likes to make high quality shirts and print money.

That's a pretty bold thing to say, do you have any proof of this?

FYI, there is a Anatol customer on this forum who openly admits Anatol fixed his machine issues to remain "neutral" on them when posting and in public.  What's your thoughts on that?

If we are gonna chuck around things like that let's make sure you know Anatol has played that basic game. It played out right on this forum recently.

I don't need proof - I didn't say I actually KNEW it happened I merely mentioned I had heard of this happening and not just from M&R.

Great, but you didn't answer my question?

[Frog]

I have actually heard of some companies paying or giving customers free accessories for actively posting in forums and on social media... *cough* M&R *cough*. I'm just a guy who likes to make high quality shirts and print money.

That's a pretty bold thing to say, do you have any proof of this?

FYI, there is a Anatol customer on this forum who openly admits Anatol fixed his machine issues to remain "neutral" on them when posting and in public.  What's your thoughts on that?

If we are gonna chuck around things like that let's make sure you know Anatol has played that basic game. It played out right on this forum recently.

I don't need proof - I didn't say I actually KNEW it happened I merely mentioned I had heard of this happening and not just from M&R.

I'd have to think that with the power of the Interwebs, this would not be uncommon. Heck, it appears that more than half of the country makes its political election decisions based on erroneous or deceitful Facebook "shares" and "Retweets". If our political parties harness this energy, wouldn't tech savvy business people?

[traxlerprinting]

I have actually heard of some companies paying or giving customers free accessories for actively posting in forums and on social media... *cough* M&R *cough*. I'm just a guy who likes to make high quality shirts and print money.

That's a pretty bold thing to say, do you have any proof of this?

FYI, there is a Anatol customer on this forum who openly admits Anatol fixed his machine issues to remain "neutral" on them when posting and in public.  What's your thoughts on that?

If we are gonna chuck around things like that let's make sure you know Anatol has played that basic game. It played out right on this forum recently.

I don't need proof - I didn't say I actually KNEW it happened I merely mentioned I had heard of this happening and not just from M&R.

Great, but you didn't answer my question?

I took 5 minutes out of my day to call Anatol and get the info you all have been asking:


Warranty 2 years covers parts and labor
32 rows of LEDs equivalent of 48 per row = 1536 UV LEDs
21x24 $2250 + crate and freight
23x31 $3776 + crate and freight
31x40 $6795 + crate and freight


As far as your question:
"FYI, there is a Anatol customer on this forum who openly admits Anatol fixed his machine issues to remain "neutral" on them when posting and in public.  What's your thoughts on that?"


That's actually a common practice in any industry. For instance, Amazon does this everyday. It's happened to me. As well as eBay, car dealers, etc.


If I was flipping out pissed off at a equipment supplier and they fixed the issue in a timely manner and professionally made that request to me - I would follow it. I don't have the info on that story. So theres my 2 cents.

[244]

I have actually heard of some companies paying or giving customers free accessories for actively posting in forums and on social media... *cough* M&R *cough*. I'm just a guy who likes to make high quality shirts and print money.

That's a pretty bold thing to say, do you have any proof of this?

FYI, there is a Anatol customer on this forum who openly admits Anatol fixed his machine issues to remain "neutral" on them when posting and in public.  What's your thoughts on that?

If we are gonna chuck around things like that let's make sure you know Anatol has played that basic game. It played out right on this forum recently.

I don't need proof - I didn't say I actually KNEW it happened I merely mentioned I had heard of this happening and not just from M&R.

This is an absolute lie!!! Ask any M&R customer and they will tell you I ask them to tell the good AND bad of our equipment and of their experience doing business with M&R! Keeps us on our toes and in front of other competitors where we belong! Wonder where you "cough cough" heard that from!!

[traxlerprinting]

I have actually heard of some companies paying or giving customers free accessories for actively posting in forums and on social media... *cough* M&R *cough*. I'm just a guy who likes to make high quality shirts and print money.

That's a pretty bold thing to say, do you have any proof of this?

FYI, there is a Anatol customer on this forum who openly admits Anatol fixed his machine issues to remain "neutral" on them when posting and in public.  What's your thoughts on that?

If we are gonna chuck around things like that let's make sure you know Anatol has played that basic game. It played out right on this forum recently.

I don't need proof - I didn't say I actually KNEW it happened I merely mentioned I had heard of this happening and not just from M&R.

This is an absolute lie!!! Ask any M&R customer and they will tell you I ask them to tell the good AND bad of our equipment and of their experience doing business with M&R! Keeps us on our toes and in front of other competitors where we belong! Wonder where you "cough cough" heard that from!!

Look - I just said I "heard" it. Jesus. Touchy touchy.

[3Deep]

@ Steve hey thanks there buddy, but no I'm not scare to post (which I know you didn't say) I can post with the big boys and debate equipment that I know about all day long.  Here is my problem with this whole thing we all know M&R is the Leader in screen print equipment sells, they are the top dog in service, Rich is the badazz johnny on the spot owner of M&R ready to help his custy nothing wrong at all with that, hell it's good business for him and his company.  But now you let another equipment company try to promote here and the F@#$King smurf crew comes out It ain't M&R, they ain't got M&R service and on and on to no end, how many other companies can you name owners come on here and post or try and help there customers NONE!!! why because it is pointless, no one has time to post back and forth with the smurf crew about nonsense.  I've ask Mr. Anatol to hit the forum, but it's just not his cup of tea and I don't see anything wrong with that no more than I see anything wrong with what Rich does he's HIPP that's his swagg.  My reason for ending this post is no good info about the Aurora LED has been talked about well maybe a few post nothing to really see what the unit is all about, I know nothing about LED's except what I read from any company that makes one, never know when my old unit bites the dust and I have to buy one and what color it is won't matter to me, I'm trying to save money and make money when it comes right down to it.  All you guys know me by now, if you know me at all, I'm laid back and try to engage with help if I think I know what I'm talking about, but when enough is enough that's it and I will tell you you can kiss my azz today and talk with you the next or you can tell me to go to hell and I'll do you the same and go about my merry way.  Now where is the MHM owners, RPM owners, Roque owners, Workhorse owners,Lawson owners, Riley Hopkins owners, Tas owners and there so many more that don't post here because it's just not there style or cup of tea.

darryl

[impressionsindustries]

I just called Anatol and they said press 1 for customer support and then it connected me to M&R. LOL

[alan802]

I think debating equipment is great, I don't agree with Ink's opinion of Rich commenting on this thread but you know what, that's OK.  I personally don't have anything against someone saying their equipment is better in a thread simply because the title of the thread is not about their product, but I respect those of you who do think it's rude.  It's always bothered me that we can't have a man's discussion with a little heat behind it because someone is afraid some feelings will get hurt.  "Everyone gets a ribbon" mentality is not the real world.  I feel like Don Corleone when he says "YOU CAN ACT LIKE A MAN" when these threads turn into this.  And I'm sure there are many of you who will disagree with my opinion on this matter and guess what, I'll probably still respect you in the morning if you speak to me like a man and not a child or in a condescending way.  Accountability is something I care about and I don't want to get into specifics but just because the right things have been said the last month or so, that doesn't mean crap to me and what's being done is what matters.   

YOU ARE WHO YOU ARE, YOU ARE WHAT YOU DO (the way you live your life) and if you don't like what people say about you, then you might want to stop complaining and do things that make people think positively about you.  And you shouldn't expect reputations to change in a few weeks or months. I hope everyone is doing things the right way and not simply saying they are, sooner or later we'll find out.  And sometimes the truth hurts, but it doesn't mean it shouldn't be talked about. 

[ebscreen]

Warranty 2 years covers parts and labor
32 rows of LEDs equivalent of 48 per row = 1536 UV LEDs
21x24 $2250 + crate and freight
23x31 $3776 + crate and freight
31x40 $6795 + crate and freight

At $700 more for the M&R unit I'd lean that way. I thought there would be a more significant difference, like the $3k one
between a medium and large size unit.

Does the Anatol come with a stand?