Need ideas how to fix this...

[TCT]

I dunno man. What if it's some weird strain of ink-virus that spreads to all my other inks? And now you're infecting the whole screen printing industry? 

Sorry, trying to add a little bad humor.

You have found me out.    I am actually a undercover DTG manufacturer that is going to try to revive the T-Jet once all screen Printers have been infected!

[IntegrityShirts]

I dunno man. What if it's some weird strain of ink-virus that spreads to all my other inks? And now you're infecting the whole screen printing industry? 

Sorry, trying to add a little bad humor.

You have found me out.    I am actually a undercover DTG manufacturer that is going to try to revive the T-Jet once all screen Printers have been infected!

lol if there ever were a DTG horror movie, the T-Jet would definitely be the main character.

Death by Soda

[3Deep]

Damn Alex you my boy and all, but you ain't nothing but TROUBLE your a company killer just F'ing with ya ..... my CCI rep is suppose to drop by sometime this week I'll see if he got some samples of flo orange we might can test while he is here.

Darryl

[TCT]

Damn Alex you my boy and all, but you ain't nothing but TROUBLE your a company killer just F'ing with ya ..... my CCI rep is suppose to drop by sometime this week I'll see if he got some samples of flo orange we might can test while he is here.

Darryl

Trouble? My wife says I am "harsh" sometimes with people, I guess I just consider myself EXTREME


I do want to thank the HOMER and  SQSLABS who said they would take time out of there busy schedules to try out the ink I have!

[ZooCity]

I just caught this part of the post but, if you need it still, I'd be happy to send some of it down our newly installed 16' of Sprint HO.  If that don't cure it I doubt anything will. 

[CCI]

We received the ink sample back along with the shirts used today.

See attached picture

The samples on the left are before washing.

The samples on the right are after washing.

Also included is a sample of our D-Base Premium to show that the shirt discharges.

We noticed that the white used has also washed off substantially.

All test prints were done with 155 Mesh. What mesh count was used for the actual print run?

further testing will be done on Monday.






 

[TCT]

It was printed on a 150S. What are your thoughts of what went wrong on the ones we printed then?

Side note- would of been nice if you guys would of contacted me today and let me know about this...

[TCT]

I am going to feel real stupid if the other two samples we sent out to board members are fine also!

CCI- do you have any idea why we experienced this on 3 separate jobs over a 2 week period? One of the jobs actually had CCI Spot Black and CCI mixed Teal along with Rutland white and the CCI D-Flo orange. The orange was the only color that came off those...
What % activator was used on your samples? Can you still wipe(use a wet thumb or sponge) the orange of the sample I sent?

I am at a total loss here!

[Gilligan]

It was printed on a 150S. What are your thoughts of what went wrong on the ones we printed then?

Side note- would of been nice if you guys would of contacted me today and let me know about this...

Could be worse Alex, they could have contacted you in person and told you to shove it up your arse and then come on the forums and said they have 100% happy customers and never ever said such a thing to anyone and how dare you suggest that.  Then shut down the discussion.

[TCT]

It was printed on a 150S. What are your thoughts of what went wrong on the ones we printed then?

Side note- would of been nice if you guys would of contacted me today and let me know about this...

Could be worse Alex, they could have contacted you in person and told you to shove it up your arse and then come on the forums and said they have 100% happy customers and never ever said such a thing to anyone and how dare you suggest that.  Then shut down the discussion.

Dude I know you are joking and it's all in good fun. But I don't care about blame so much right now. I just what to try to figure out WHY it happened. I have 100% lost a $25k/year customer because of this, I just want to make sure if I an doing something wrong I can rectify it before we lose more!

Homer and sqslabs received their samples of the same ink from me today(Zoo I wasn't in the shop today but I believe your sample shipped out yesterday) now I am SUPER happy I sent others out! I don't understand why the other "tests" I ran after all of this had the same issue?

CCI any insight you may have here would be appreciated!

[sqslabs]

Wait, so they posted here instead of first contacting you directly?  That's classy.

Sorry to hear about the customer, Alex. I'm shooting to get the ink samples on press tomorrow and the wash tests complete soon after.  One way or another, we'll get it figured out.

Stay tuned!

[Screened Gear]

It was printed on a 150S. What are your thoughts of what went wrong on the ones we printed then?

Side note- would of been nice if you guys would of contacted me today and let me know about this...

Could be worse Alex, they could have contacted you in person and told you to shove it up your arse and then come on the forums and said they have 100% happy customers and never ever said such a thing to anyone and how dare you suggest that.  Then shut down the discussion.

Dude I know you are joking and it's all in good fun. But I don't care about blame so much right now. I just what to try to figure out WHY it happened. I have 100% lost a $25k/year customer because of this, I just want to make sure if I an doing something wrong I can rectify it before we lose more!

Homer and sqslabs received their samples of the same ink from me today(Zoo I wasn't in the shop today but I believe your sample shipped out yesterday) now I am SUPER happy I sent others out! I don't understand why the other "tests" I ran after all of this had the same issue?

CCI any insight you may have here would be appreciated!

Nice customer there. You make one mistake and they take off. That's nuts. Problems happen. Its how you take care of them that makes customers stay with you for a life time. This customer will be back. If I was you I would raise your prices on him when he returns. He would be a new customer...F-him.

[TCT]

Sqslabs, dude please don't spend your 4 th on this! I doubt CCI will log back on till Monday anyway.

The customer we lost I can't necessarily blame them, it was a beginning of summer style camp for kids with learning difficulties. They have been our customer for probably 4 years. But they said they couldn't bare to see the look on the kids faces like that again. The kids in the camp have all their friends and teachers sign their shirt ect. Now they have a shirt with bright white, black and teal and faded orange. So like I said I can understand their position.

I am just really freaking out now that it was something we did wrong. But out of all the discharge jobs we have done this year(we are probably 75% or more discharge or waterbased now) these three are the only ones with issues....

Is there anyway activator powder can go bad in the bucket?

I am at a total loss.

[Gilligan]

Maybe you could have sent a sample of activator as well. *shrug*

I'm sure cci is going to figure it out.

[sqslabs]

Sqslabs, dude please don't spend your 4 th on this! I doubt CCI will log back on till Monday anyway.

All good man, I'll be at the shop tomorrow regardless. We are slammered at the moment.

Is there anyway activator powder can go bad in the bucket?

In my experience, yes it does lose potency over time.  We now date all of our discharge agent for this reason. But if that were the case it would have likely been noticeable during the print run. How old was the agent used for this job?  Are you buying it by the quart?  Gallon?