Need ideas how to fix this...

[TCT]

AND it gets worse! People call me stupid for being superstitious, not more than 5 min after talking to the second CCI rep and posting my post above, another customer contacted us! This is a long story, but due to how we have to bill some of our customers their orders don't show up the same way in our system so we overlooked their orders that got this same ink... The customer that just contacted us, 145 T's Gildan 5000 color Gravel(that is a 100% cotton T) The shirt had white(Rutland) Black(CCI) and D-Flo Orange(CCI) D-Flo Orange is no good, came off all 145, other colors no issue. We just reached out to the other two jobs we printed with this orange(one is Gildan 2000's in Black the other is Gildan 5000 in Gravel again, both are 100% cotton) and I am a bit scared to hear back! 

Has ANYONE else printed the CCI D-Flo Orange in the last month?

[inkman996]

AND it gets worse! People call me stupid for being superstitious, not more than 5 min after talking to the second CCI rep and posting my post above, another customer contacted us! This is a long story, but due to how we have to bill some of our customers their orders don't show up the same way in our system so we overlooked their orders that got this same ink... The customer that just contacted us, 145 T's Gildan 5000 color Gravel(that is a 100% cotton T) The shirt had white(Rutland) Black(CCI) and D-Flo Orange(CCI) D-Flo Orange is no good, came off all 145, other colors no issue. We just reached out to the other two jobs we printed with this orange(one is Gildan 2000's in Black the other is Gildan 5000 in Gravel again, both are 100% cotton) and I am a bit scared to hear back! 

Has ANYONE else printed the CCI D-Flo Orange in the last month?

I hope CCI will assume some of the financial responsibility for this, make sure you point them to this thread!

[Screened Gear]

TCT I will send you the $4. I feel for you.


Who needs test print shirts. TCT is now selling them. 

[TCT]

Ok, just did some testing....
Shirts-
-Black Tultex 0202 100% Cotton
-Black Gildan 2000 100% Cotton
-Navy Tultex 0202 100% Cotton
Ink-
- CCI D-Flo Orange + 4% D-Powder
Dryer Info-
Gas dryer in chamber for 93 sec. Ink Temp 366

Below are a mess of pics of what the outcome is....

These are as they have just been printed BEFORE the dryer-




After the trip through the dryer-







AND now after rubbing my wet thumb over the print a few times....










 

I have to send some of the ink to CCI for testing. Guess I originally thought they would find some loophole to not take responsibility, but the rep actually said he didn't know what was going to happen but they "would take care of me"....

[blue moon]

it is hard to imagine anything else being the problem at this point.

I am also interested in seeing what CCI does as eating all the shirts would be unlikely for almost all of the ink companies I can think of. If they actually admit it and cover at least the shirts it would speak volumes of the company and would probably end my search for WB/DC supplier instantly (several are pretty close and CCI is in the final few, but standing behind the product that way would be more important than the minor differences in performance).

pierre

[inkman996]

 I have zero experience with this type of printing but i know the fundamentals. And from those pics it clearly looks like the shirt discharged but the pigments did not stick.

And if I ever was doing this type of printing you discovered a new "end of the oven test" By rubbing with a wet finger.

[Screened Gear]

The question I have now is how many gallons of this orange ink did CCI make? How many shirts have been printing nation wide with this ink? That is scary if you think about it.

I am sure CCI will take care of it. They have always gone out of their way for me.

[brandon]

Oh man, sorry for your situation! Not fun and clients don't care if it was the ink's fault or not.

I am very interested to see where this is going. I only know of two companies that have been given a check due to bad ink. And it was a long, long time ago

[sweetts]

under cured?


RT Screen Designs

[sweetts]

Sorry didn't see the WB my bad


RT Screen Designs

[TCT]

He didn't say they were going to cut a check or anything, just that they "would take care of me". I have to ship them some of the ink, that is a 4 day ship and then it needs to be tested.

I know it is a stretch to expect them to cover the cost of the garments, but it is what they should do. I doubt there would be any fabric this ink would adhere to without issue.

[TCT]

So I shipped off a sample to CCI on Friday but they will not get it till late this week. I was wondering if anyone wants to or would be willing to test the ink out if I sent some? I have been consistently second guessing myself if it could be something we did. PM me your address if you are interested and I'll UPS you out some of the ink.

[Homer]

damn I was going to say, send me some ink - I'll gladly test it out for you too...

I have some FLO orange from a sample kit I can print a control and see what happens.

I wonder if any other colors are going to do this......

[sqslabs]

So I shipped off a sample to CCI on Friday but they will not get it till late this week. I was wondering if anyone wants to or would be willing to test the ink out if I sent some? I have been consistently second guessing myself if it could be something we did. PM me your address if you are interested and I'll UPS you out some of the ink.

PM sent!

[IntegrityShirts]

I dunno man. What if it's some weird strain of ink-virus that spreads to all my other inks? And now you're infecting the whole screen printing industry? 

Sorry, trying to add a little bad humor.