Author Topic: providing designs before the sale  (Read 4416 times)

Offline rmonks

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providing designs before the sale
« on: August 14, 2011, 08:19:13 PM »
I think I have just about had it with some of my customers, I have a few customers that always want to see a design or two before they place an order, they usually do place the order by I have had a couple lately that I have provide the designs and I never hear back from them, i call they don't answer, and i even saw one of my designs on shirts that i thought I was going to be printing. I think I need to start telling them they need to place the order and then we will prepare designs. Just Bit#$ching.


Offline prozyan

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Re: providing designs before the sale
« Reply #1 on: August 14, 2011, 08:24:39 PM »
I require a $30.00 per hour fee for artwork, which is refunded when they actually place an order.  Our art fees are bundled into our inclusive pricing per shirt.  Unless you get some kind of deposit for it, you are just doing spec work, which isn't the way to go.
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Offline Socalfmf

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Re: providing designs before the sale
« Reply #2 on: August 14, 2011, 08:30:35 PM »
no order no art...simple procedure in our office

sam

Offline Fresh Baked Printing

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Re: providing designs before the sale
« Reply #3 on: August 14, 2011, 08:40:00 PM »
Unless it's an obvious "tire kicker", sometimes I'll spend a few minutes creating a quick typography design and often times, I will mock-up the art or use their art on a mock-up and send it along with the invoice. Makes them pull the trigger faster when they see a visual representation of their shirt included with the invoice. The key is, if it's really not a big deal and I have time.

I used to get customer wanna-be's that would say something like "If I like your design, then I'll have you print them."
I stopped "auditioning" for print jobs a couple of years ago. Telling the customer that once payment is made, I can create the art and mock it up for them usually works and very few, if any,  have not used me for that reason alone.
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Offline Frog

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Re: providing designs before the sale
« Reply #4 on: August 14, 2011, 08:51:03 PM »
"If I like your design, then I'll have you print them"

Fine. We can settle the shirts and printing later. What is your budget for design? I will need that now to get started.
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Offline Fresh Baked Printing

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Re: providing designs before the sale
« Reply #5 on: August 14, 2011, 08:52:31 PM »
"If I like your design, then I'll have you print them"
Fine. We can settle the shirts and printing later. What is your budget for design? I will need that now to get started.

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Offline Frog

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Re: providing designs before the sale
« Reply #6 on: August 14, 2011, 08:58:25 PM »
I think I have just about had it with some of my customers, I have a few customers that always want to see a design or two before they place an order, they usually do place the order by I have had a couple lately that I have provide the designs and I never hear back from them, i call they don't answer, and i even saw one of my designs on shirts that i thought I was going to be printing. I think I need to start telling them they need to place the order and then we will prepare designs. Just Bit#$ching.

Besides no freebies,  low resolution jpgs, and then heavily watermarked proofs.
Also, make it quite clear on the invoice whether the client has the rights to the art or not.
That rug really tied the room together, did it not?

Offline T Shirt1

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Re: providing designs before the sale
« Reply #7 on: August 15, 2011, 09:05:13 AM »
Money first then art.
steve

Offline GraphicDisorder

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Re: providing designs before the sale
« Reply #8 on: August 15, 2011, 09:44:14 AM »
I do nothing, for nobody, before I am FULLY paid.  Learned that a long time ago. 
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Offline Sbrem

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Re: providing designs before the sale
« Reply #9 on: August 15, 2011, 11:05:15 AM »
No free art. Must have deposit... We're $60 per hour, and we try to tell them that it's running up with every change they make. We also try to get a better idea of what they want. As you know, some don't 'splain themselves well...
I made a mistake once; I thought I was wrong about something; I wasn't

Offline mooseman

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Re: providing designs before the sale
« Reply #10 on: August 15, 2011, 12:43:56 PM »
we don't do anything without a deposit.  If customer does not buy the shirts the art charge is $60.00. All our quotes are on paper or by e-mail they have to give me a deposit, any deposit. This I am told by a judge this is iron clad as commitment to an order or just the art fee and almost a guaranteed win in small claims court should it go that far.

we never do any work or art  without a commitment to an order and handover of some cash. The theory is nobody parts with any cash unless they understand what they are buying into.
mooseman
DUE TO CIRCUMSTANCES COMPLETELY WITHIN MY CONTROL YOU SHOULD GET YOUR OWN TEE SHIRT AND A SHARPIE MARKER BY NOON TOMORROW OR SIMPLY CALL SOMEONE WHO GIVES A SHIRT.

Offline 3Deep

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Re: providing designs before the sale
« Reply #11 on: August 15, 2011, 02:29:57 PM »
When customers come in our shop and say I won't to see your work first, we point them to a rack full of shirts we,ve printed already, then we say you can paid for art or you can place an order and paid half whichever you like.  Like Brandt said learned that lesson many moons ago, you let free art out the door and thats' where it stays.
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Offline Artelf2xs

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Re: providing designs before the sale
« Reply #12 on: August 15, 2011, 02:51:53 PM »
I react a little differently when say a big Casino comes to me. repeat customer who will through cash at us... even they know they pay for the designed not used,

Just tell you customer " Sure!! I will do that as soon as you tell me which restaurant I go to that will fix five meals, let me try them all and pay for the one I like If I like it!"
Lif'e too short to complain about stuff ( Like typos)

Offline mk162

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Re: providing designs before the sale
« Reply #13 on: August 15, 2011, 03:38:03 PM »
Good call on that one!

Actually, some customers do get some art before the order, but those customers also spend $50,000 a year with us, and I know they will order them.

Offline sportsshoppe

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Re: providing designs before the sale
« Reply #14 on: August 26, 2011, 08:49:29 AM »
I give quote on art and job before I do art.... No more art for free to take to the place down the street or to send on internet.