4900 Output issue...11/21

[DCSP John]

We run a 4900 with Accurip, all black carts. 17" wide roll film. It has worked great for 2 years now.

2 days ago the printer started printing only half of the image files... i.e only 7" printed of a 14" wide image
We have dumped the driver, re-installed, looked carefully at all paper settings...
No issues with opacity, but we cannot get the machine to print a full image file.
Re-naming files, messing with paper sizes - nothing seems to work. We

It is the strangest thing, and we have been using a smaller 1430 as back up.
Put in a ticket to Accurip, but no response yet...

Any one here experience something like this before? We are stumped.

Thanks.  John

[blue moon]

does it print a full sheet on paper when bypassing the RIP?

pierre

[DCSP John]

Hi Pierre..

Thanks for your reply.

RIP or no RIP, CS6 Illustrator or  Photoshop..prints only half the image.
Pulling our hair out over here.

John

[blue moon]

Hi Pierre..

Thanks for your reply.

RIP or no RIP, CS6 Illustrator or  Photoshop..prints only half the image.
Pulling our hair out over here.

John

that seems to be a printer issue, rather than a RIP issue.
try printing on paper to see if it has something to do with the edge sensor. You can try disabling those too and see what happens.

pierre

[DCSP John]

we just swapped out the roll, and printed a 13 x19.
printed the full width.  wow. some strange stuff. My guess now is that
the roll paper pre sets that we have have somehow become corrupted.
We will continue to trouble shoot and pass along our findings. Hopefully
it will be helpful to 4900 users on this forum.

V/r - John

[gtmfg]

I had this happen. When we rotated the image 180 degrees it would print the whole pc. Have no idea why but when it happens it always works.