Transfer Express Numbers...

[Frog]

believe it or not, I have even seen opacity variances on their Thermo Film material, but thankfully, rarely. Like these printed transfers though, one has to be careful to not mix the good with the bad.

[dirkdiggler]

believe it or not, I have even seen opacity variances on their Thermo Film material, but thankfully, rarely. Like these printed transfers though, one has to be careful to not mix the good with the bad.

Problem is, they wont admit it.

[customtransfer]

We are happy to help anyone that is having any issues with any product.   We stand behind it completely.   Either a call tag can be issued to pick up the product or they can shipped back to us directly.    Any defective product would be replaced or refunded, whatever works best.   Thank You

[Frog]

We are happy to help anyone that is having any issues with any product.   We stand behind it completely.   Either a call tag can be issued to pick up the product or they can shipped back to us directly.    Any defective product would be replaced or refunded, whatever works best.   Thank You

That's appreciated, and certainly about all that anyone can do, but also, unfortunately, in the real world, even a temporary problem with defective product can really put a shirt decorator behind the 8-ball.

[dirkdiggler]

Thanks for coming here and addressing the issue, its a start.  That's all we want here is for suppliers to come here and represent their product and address issues,  not just make blank statements and then run.  I am gonna contact you and have you send the call tags and let you see my issues and I will happily tell how it went.  Thanks for speaking up.

[dirkdiggler]

I can honestly say, when your product works correctly, ITS BY FAR THE BEST.

[Deborah Sexton]

I am copying and pasting these posts to the general manager at Transfer Express. I was told that XG Print was contacted yesterday. I will check this thread on Monday. If anyone is still not getting their issues resolved, please post here or directly to my email at dsexton@sbcglobal.net.

Thanks,
Deborah Sexton

[Deborah Sexton]

Hi

I am checking in but I do not see any responses after my last post. Is this issue getting resolved? If not, I will contact Transfer Express again.

Thanks,

[dirkdiggler]

not resolved on my end.  they want me to send back all the numbers I have for them to test, but I need them right now, we are busy.  not all are bad, it random and you never know which out of a pack will be bad until its too late.  don't know what to do short of start with all new numbers and I have a bunch in stock, it would be very expensive.

[XG Print]

I am copying and pasting these posts to the general manager at Transfer Express. I was told that XG Print was contacted yesterday. I will check this thread on Monday. If anyone is still not getting their issues resolved, please post here or directly to my email at dsexton@sbcglobal.net.

Thanks,
Deborah Sexton

Not sure who they spoke with but it definitely was not me!!  Sure wish they would because the little wrong color in the black and white package cost me a $40 jersey :-(